Wooden Twist MarketPlace FAQs
Here are frequently asked questions for Wooden Twist MarketPlace.

FAQ DETAILS

Here are details about faqs

  • When i will get payment for my orders?

    Wooden Twist will pay your earnings every month between 1st to 5th for all orders which are marked delivered + 7 days ( expiry of return period)

    For Example - 

    If your order is delivered on 15th Oct then it will be eligible for payment on 22nd Oct ( 15th Oct + 7 days ). So it will be paid in next payment cycle that will be 1s to 5th Nov.

  • How much amount will be paid for my order?

    Settlement Amount = Order Amount - 25% Commission - Shipping Fee - 18% GST on Commission

     

    For example - 

    Order Amount - Rs 500

    GST 12% - Rs 53.57

    Order Value After Tax - Rs 446.43

    25% Commission - 25% of Rs 446.43 = Rs 111.6

    Shipping Charge ( Depends Upon Weight ) Rs 150

    18% GST on commission - 18% of Rs 111.6 = Rs 20

    Your Earning - Rs 500 - 111.6 - 150 - 20 = Rs 218.4

  • Will Wooden Twist Provide Shipping For My Orders?

    Yes, shipping is handled by Wooden Twist. Your orders will be picked by our courier partners and our customer support team will make sure that your orders are delivered to customers on time.

    For pickup issues mail us at - seller@woodentwist.com

  • How much commission is charged by Wooden Twist?

    Wooden Twist charge only a 25% commission fee on all categories.

     

  • What is the price of Wooden Twist Tape ?

    Below is the current pricing for packing material.

     

    Wooden Twist Tape 100 Meter

    Pack of 6 - Rs 390

    Pack of 12 - Rs 660

    Pack of 36 - Rs 1770

    Pack of 72 - Rs 3540

  • Why penalty is charged on my order ?

    Dear Sellers, In order to provide the best shopping experience to customers the most important, is order delivery time. Our team ensures that orders are delivered to customers as per the promised delivery date shown on the website. So you are requested to ship all your orders within 48 hours of receiving them which is a default SLA.

    Kindly note if an SLA of 48 hours is missed there will be an extended window of 24 hours to ship your orders during this extended window your every order shipped with affect your account health. If you continue to ship orders late your account will be suspended.

    There will be a penalty of 10% of the order value on orders which are shipped after an extended window ( 3 days ).

    Orders not shipped within 4 days of order confirmation will be canceled by system and 100% penalty will be charged for that.

    Below are the complete details -

    • Standard SLA - 2 Days - No Penalty

    • Extended Window - 1 Day - Account Health Will Be Affected

    • Day 4 SLA Breach - 10% Penalty

    • Day 5 - Order Will be cancelled & 100% Penalty

    In case you are facing issues while creating shipping label you can mail the screenshot with date and time to seller@woodentwist.com in that case penalty will not be charged.

    If pickup of any order is not done kindly raise a dispute on same day after pickup closing time that is 7PM at seller@woodentwist.com

    Handover shipments to courier only after they have scan the shipment in handheld device, do not handover without scanning. Also take signature with date and time for every shipment. Manifest is required incase pickup is done by courier and shipment not updated as shipped. Without manifest shipment will be considered as not given to courier.

    For queries mail us at seller@woodentwist.com

    Happy Selling - Woodentwist.com

  • How to upload products on Wooden Twist ?

    Adding new products on Wooden Twist is very easy, you can add products one by one directly from your seller panel.

    Just click on products tab > Product Listings > Add Product

    You can also upload products in bulk. To upload products in bulk you have to download listing format file and you have to mail that file to seller@woodentwist.com and our catalog team will add your products.

    Click Here to download the listing format file.

  • How to advertise on Wooden Twist ?

    Now you can get more sales by advertising your products on Wooden Twist, for that you can contact us and we will share an advertising plan to you. In this plan, we will advertise your brand on Google, Facebook, Instagram, and also on Wooden Twist to make sure you get more sales.