Here are some frequently asked questions about Wooden Twist MarketPlace
|S.No.||Wooden Twist MarketPlace FAQ|
|1||When i will get payment for my orders?|
|2||How much amount will be paid for my order?|
|3||Will Wooden Twist Provide Shipping For My Orders?|
|4||How much commission is charged by Wooden Twist?|
|5||What is the price of Wooden Twist Tape ?|
|6||Why penalty is charged on my order ?|
|7||How to upload products on Wooden Twist ?|
|8||How to advertise on Wooden Twist ?|
Here are details about faqs
Wooden Twist will pay your earnings every month between 1st to 5th for all orders which are marked delivered + 7 days ( expiry of return period)
For Example -
If your order is delivered on 15th Oct then it will be eligible for payment on 22nd Oct ( 15th Oct + 7 days ). So it will be paid in next payment cycle that will be 1s to 5th Nov.
Settlement Amount = Order Amount - 25% Commission - Shipping Fee - 18% GST on Commission
For example -
Order Amount - Rs 500
GST 12% - Rs 53.57
Order Value After Tax - Rs 446.43
25% Commission - 25% of Rs 446.43 = Rs 111.6
Shipping Charge ( Depends Upon Weight ) Rs 150
18% GST on commission - 18% of Rs 111.6 = Rs 20
Your Earning - Rs 500 - 111.6 - 150 - 20 = Rs 218.4
Yes, shipping is handled by Wooden Twist. Your orders will be picked by our courier partners and our customer support team will make sure that your orders are delivered to customers on time.
For pickup issues mail us at - firstname.lastname@example.org
Wooden Twist charge only a 25% commission fee on all categories.
Below is the current pricing for packing material.
Wooden Twist Tape 100 Meter
Pack of 6 - Rs 390
Pack of 12 - Rs 660
Pack of 36 - Rs 1770
Pack of 72 - Rs 3540
Dear Sellers, In order to provide the best shopping experience to customers the most important, is order delivery time. Our team ensures that orders are delivered to customers as per the promised delivery date shown on the website. So you are requested to ship all your orders within 48 hours of receiving them which is a default SLA.
Kindly note if an SLA of 48 hours is missed there will be an extended window of 24 hours to ship your orders during this extended window your every order shipped with affect your account health. If you continue to ship orders late your account will be suspended.
There will be a penalty of 10% of the order value on orders which are shipped after an extended window ( 3 days ).
Orders not shipped within 4 days of order confirmation will be canceled by system and 100% penalty will be charged for that.
Below are the complete details -
Standard SLA - 2 Days - No Penalty
Extended Window - 1 Day - Account Health Will Be Affected
Day 4 SLA Breach - 10% Penalty
Day 5 - Order Will be cancelled & 100% Penalty
In case you are facing issues while creating shipping label you can mail the screenshot with date and time to email@example.com in that case penalty will not be charged.
If pickup of any order is not done kindly raise a dispute on same day after pickup closing time that is 7PM at firstname.lastname@example.org
Handover shipments to courier only after they have scan the shipment in handheld device, do not handover without scanning. Also take signature with date and time for every shipment. Manifest is required incase pickup is done by courier and shipment not updated as shipped. Without manifest shipment will be considered as not given to courier.
For queries mail us at email@example.com
Happy Selling - Woodentwist.com
Adding new products on Wooden Twist is very easy, you can add products one by one directly from your seller panel.
Just click on products tab > Product Listings > Add Product
You can also upload products in bulk. To upload products in bulk you have to download listing format file and you have to mail that file to firstname.lastname@example.org and our catalog team will add your products.
Click Here to download the listing format file.
Now you can get more sales by advertising your products on Wooden Twist, for that you can contact us and we will share an advertising plan to you. In this plan, we will advertise your brand on Google, Facebook, Instagram, and also on Wooden Twist to make sure you get more sales.